Missed-call text back for small business
The short answer
Missed-call text back sends a text from your business to anyone whose call you miss, right away, so they reply instead of calling the next company. With CoveDesk Text-Back, $99 a month, we set up your text line, handle the texting registration and write the message for your business. It doesn’t answer the call. For that, choose Front Desk.
Most callers who reach voicemail don’t leave a message. A text from you, sent the moment you miss them, keeps the conversation going until you can call back.
What’s included
- A text from your business to every caller you miss, right away
- A message written for your business, with the question that matters most to you
- Replies in the CoveDesk app, with the call, so you know what they need before you call back
- Emergency words you choose, such as “flooding”, ring your phone when they show up in a reply
- The texting registration with the phone carriers, done for you
- Review requests to customers after the work is done
- A weekly summary of what we caught
What the text says
Short, in your business’s name, with one question and a way to stop the texts. We start from these and change the question for your business.
Halverson Auto Repair: Sorry we missed your call. What can we help you with? Reply here and we'll get back to you. Reply STOP to opt out.
Brightwater Well & Pump: Sorry we missed your call. Is your water out, or is this about something else? Reply here and we'll get back to you. Reply STOP to opt out.
What it doesn’t do
- It doesn’t answer the call. A caller who needs help right now still waits for you. Front Desk answers those calls and includes the text back.
- It needs a phone that gets texts. A caller on a phone that can’t receive texts won’t see it.
- It waits for the carriers. Texts start once the phone carriers approve your texting registration, and their review times vary.
- It isn’t for marketing. It only texts people who just called you.
- No calendar booking or job software yet. Replies come to you, and you call back.
What it costs
Prices in US dollars, from our current price list. Taxes may apply.
| Service | Price | What you get |
|---|---|---|
| Text-Back | $99/moNo setup fee | We set up your text line and handle the texting registration. When you can’t pick up, the caller gets a text from your business right away, so they don’t call the next company on the list. |
| Front Desk | $249/mo250 front desk minutes a month included, then $0.35 a minute. No setup fee | We write the script for your business. Every call is picked up, day or night, by a trained voice assistant, set up and run by our team, that answers in your business’s name. You get the details by text. |
Want every call answered too? Front Desk includes missed-call texting.
30-day money-back guarantee. If it isn’t working for you, tell us within 30 days of your first plan payment and we’ll end the plan and refund your first month’s plan fee. The full terms.
How it works
Talk to us
Tell us how calls come in today and when you miss them.
We set up your text line and message
We write the text for your business and pick the emergency words that should ring your phone.
We register it with the phone carriers
Business texting has to be approved first. We handle it and keep you posted.
Forward your missed calls
Calls you don’t pick up forward to your CoveDesk number, which sends the text. You keep your number.
A test call, then go live
We call you, you let it ring, and we check the text arrives.
Who it suits, and who it doesn’t
A good fit for
- Owners who answer most calls themselves and want the missed ones covered
- Businesses whose customers are happy to text
- Anyone who wants the lowest-cost way to stop losing missed callers
Not the right fit if
- You get urgent calls at night that need a voice on the line. Front Desk answers them.
- You want every call answered in your business’s name
- You want to send marketing texts to a customer list
Common questions
What is missed-call text back?
What should a missed-call text say?
How much does missed-call text back cost?
Why do I get a text when I miss a call?
Can callers stop the texts?
Is text back included in Front Desk?
Is there a money-back guarantee?
Guides
Missed call text back
What it is, how it works, the texting rules, and when it’s enough on its own.
Answering service vs voicemail vs receptionist
Voicemail, texts, an answering service or a receptionist: what each costs and gets you.
How to get a business phone number
Free and paid ways to get a number, what each costs and how to set one up.
Free tools
Missed call calculator
See what the calls you don’t answer may be worth in a month and a year, from your own numbers.
Voicemail greeting generator
Scripts for on-a-job, after-hours and holiday voicemail, plus a missed-call text.
Out of office message generator
Pick why you’re away and a tone. Get the email, voicemail and text to copy.
Ask about Text-Back
Tell us how things work today and we’ll tell you what would help and what it costs, even if it isn’t CoveDesk.