ServiceTitan Voice Agent alternatives and per-call cost
The short answer
ServiceTitan doesn’t publish its software price, but its Voice Agent add-on is $2.75 per call, with every call billed whatever the outcome: $275 at 100 calls. You keep ServiceTitan either way. Other routes to the same calls: PATLive and Moneypenny with people, Abby Connect with people and software, Upfirst with software, and CoveDesk, a voice assistant our team runs.
ServiceTitan’s Voice Agent is a per-call add-on to job software whose own price isn’t published. You keep ServiceTitan either way: nothing here replaces dispatch or your pricebook. This page works out what the add-on costs in a month and what booking needs, then shows other ways to cover the phones.
Updated November 3, 2026. CoveDesk is one of the services on this page; other companies’ prices and features are from their own websites, linked below.
ServiceTitan alternatives, by what you need
- Abby Connect: The closest link we found outside ServiceTitan: its software offers arrival windows from live capacity and creates the job on the dispatch board. Its page doesn’t say its people do this. From $164/month: 50 Abby Minutes, as published.
- PATLive: People on every call, with ServiceTitan named among its native connections, if you want a person and not a voice agent after hours. From $49/month: no minutes included, as published.
- CoveDesk (that’s us): if you want calls picked up, missed callers texted, and your Google profile and website looked after, all set up and run for you. Not live receptionists. Front Desk is $249/mo with 250 minutes. Free 14-day pilot.
- Moneypenny: People, software or both, and its home-services page names ServiceTitan. Connections can be native, through Zapier or by direct link, so ask which. From $165/month: 50 minutes with a person answering, as published.
- Smith.ai: Also billed per call, with people or software, and its home-services page points to a ServiceTitan integration page. From $0/month: 25 calls answered by software, as published.
- Upfirst: A lower cost per call, and spam and very short calls aren’t billed. Its HVAC page says it can sync with ServiceTitan through Zapier, not book against capacity. From $24.95/month: 30 calls, as published.
ServiceTitan doesn’t publish full prices
| Plan | Price | Includes | Extra use |
|---|---|---|---|
| Voice Agent | $2.75 per call; $0.10 per message for its text agent | Calls answered by software 24/7, no minimum calls, 12-month rate lock, books jobs, hands off to a person | Every call is billed, whatever the outcome |
| Starter | Not public (Request Pricing) | Dispatching, scheduling, call booking, invoicing, pricebook | Not listed |
| Essentials | Not public (Request Pricing) | Adds mobile estimates and payroll management | Not listed |
| The Works | Not public (Request Pricing) | Adds configurable payroll and more | Not listed |
ServiceTitan publishes no price for the software the Voice Agent sits on: its pricing page says Request Pricing on every package. Per-technician figures you may see quoted are other companies’ estimates. So the cost table counts the Voice Agent alone, which you’d add to a ServiceTitan bill you already have. Its help page names The Essentials and The Works packages with Basic Phones or Phones Pro; a ServiceTitan blog says it also works with Contact Center Pro or a third-party phone system. Lower rates exist for volume or commitment, with no amounts given.
ServiceTitan vs CoveDesk
| What to compare | ServiceTitan | CoveDesk |
|---|---|---|
| Who answers | A software voice agent, 24/7, that you can use for overflow, after hours or as an emergency backup. Source: ServiceTitan, who answers (opens in a new tab) | A trained voice assistant, set up and run by our team, in your business’s name, day or night. Not live receptionists. Callers hear a short notice at the start of the call. |
| Published price | Voice Agent $2.75 per call, billed monthly with no minimum. The software under it isn’t priced publicly. Source: ServiceTitan, published price (opens in a new tab) | Front Desk: $249/mo with 250 minutes. Text-Back alone: $99/mo. |
| How use is counted | Per call. All calls count, whatever the outcome or the caller’s intent. Source: ServiceTitan, how use is counted (opens in a new tab) | By the minute. Seconds are added up over the month and rounded once, not per call. Extra minutes $0.35 each. Alerts at 80% and 100% of your minutes. |
| Setup fee | Not stated on its pricing page. Source: ServiceTitan, setup fee (opens in a new tab) | None. |
| Contract | Its Voice Agent page says no long-term contract is required. Software terms follow your order form. Source: ServiceTitan, contract (opens in a new tab) | Front Desk is month to month. See pricing for other plans. |
| Free trial | No software trial on its pricing page. Its Voice Agent page offers one free month. Source: ServiceTitan, free trial (opens in a new tab) | Free 14-day pilot. We set it up, it’s live within 48 hours, and you can start with just your after-hours calls. |
| Who sets it up | You, in its settings, or with a specialist if you ask. Source: ServiceTitan, who sets it up (opens in a new tab) | Our team sets it up, writes your script and runs it. |
| Urgent calls | Passes to a live agent when asked, when it detects frustration, or on a request it can’t handle. Keywords can route to a number. After-hours jobs can call and text a technician through Dispatch Pro. Source: ServiceTitan, urgent calls (opens in a new tab) | Urgent calls are put straight through to you. No on-call rotation yet. |
| Booking | Books new jobs and member visits, reschedules and confirms, in ServiceTitan. Cancelling is off by default. Source: ServiceTitan, booking (opens in a new tab) | Takes the details and sends them to you to call back. No calendar booking yet. |
| Job software and CRMs | It’s native to ServiceTitan and reads its customers and schedule. Source: ServiceTitan, job software and crms (opens in a new tab) | None yet. Details arrive by text and in your CoveDesk account. |
| Spanish | Yes. It switches to Spanish when the caller speaks it. Source: ServiceTitan, spanish (opens in a new tab) | Not yet. |
| Text back after a missed call | No missed-call text feature found. It sells a text agent priced per message. Source: ServiceTitan, text back after a missed call (opens in a new tab) | Yes, included in Front Desk or on its own with Text-Back. |
| Review requests | Part of Marketing Pro, which has no public price. Source: ServiceTitan, review requests (opens in a new tab) | Done for you with Google Business Profile Management, $149/mo. |
| Google profile care | Marketing Pro keeps listings consistent across 60-plus sites. Google’s profile isn’t named. Source: ServiceTitan, google profile care (opens in a new tab) | Done for you, $149/mo, or included in Front Office. |
Stay with ServiceTitan if
- You want jobs booked against real capacity. It uses Adaptive Capacity to book new jobs and can reschedule or confirm. CoveDesk takes the details for a callback.
- You want it to know the caller. It reads your ServiceTitan customers and members while it talks. CoveDesk can’t see ServiceTitan.
- You get Spanish calls. It switches over when the caller speaks Spanish. CoveDesk doesn’t offer Spanish yet.
- You have a team to hand off to. It passes calls to a live agent on request or on frustration, and can alert a technician on after-hours jobs. CoveDesk reaches the owner, with no on-call rotation.
- Your calls come in bursts. With no minimum, a quiet month costs only the calls it took, and it can sit behind your own staff for overflow.
What does ServiceTitan’s Voice Agent cost in a month, and what does booking need?
- 40 calls. 40 × $2.75 = $110.
- 100 calls. 100 × $2.75 = $275.
- 200 calls. 200 × $2.75 = $550.
Those are add-on costs alone, and they count every call that reaches it. If 1 call in 5 is a hang-up or wrong number, $55 of the $275 month is for those. It only sees the calls you send it, so a shop that routes overflow and after-hours calls pays for those and not for what staff answer. The rate is locked for 12 months.
To book rather than take messages, you need these in place:
- The forwarding number. Set up in phone settings, and routed in from your phones. Don’t give it to customers: direct calls to it don’t show in ServiceTitan Search.
- A setting that says book. An account setting chooses between booking jobs and taking a message.
- Capacity. It strongly recommends Adaptive Capacity. Without it, the agent falls back on what ServiceTitan calls natural capacity.
- Job type permissions. Book, Reschedule and Cancel are switched on per job type, and the matching capability has to be on as well. Cancelling starts off.
Can you use CoveDesk with ServiceTitan?
Yes, if you’re happy with a person entering the work. ServiceTitan stays your system for dispatch and invoices. You forward calls to CoveDesk and details come to you by text. There’s no link between them yet: CoveDesk doesn’t read your capacity or customers, and no call, customer or job lands in ServiceTitan by itself. For most ServiceTitan shops that’s a real limit, and the Voice Agent’s native booking is the stronger answer if booked jobs are the goal.
What the same month costs
Worked out from each company’s published list prices: the cheapest plan or plan plus extras that covers the month, lowest first at 250 minutes. For companies that bill by the call we count one call as 2.5 minutes, which is the ratio PATLive’s own pages use. These are our sums, not quotes, and they leave out tax and one-time fees.
| Service | 100 minutes (about 40 calls) | 250 minutes (about 100 calls) | 500 minutes (about 200 calls) |
|---|---|---|---|
| Upfirst | $39.95Starter + 10 extra calls at $1.50 | $69.95Premium + 10 extra calls at $1 | $159.95Pro |
| Smith.ai | $45Software receptionist, Free + 15 extra calls at $3 | $212.50Software receptionist, Pro + 25 extra calls at $2.50 | $462.50Software receptionist, Pro + 125 extra calls at $2.50 |
| CoveDesk | $249Front Desk | $249Front Desk | $336.50Front Desk + 250 extra minutes at $0.35 |
| ServiceTitan | $110Voice Agent + 40 extra calls at $2.75 | $275Voice Agent + 100 extra calls at $2.75 | $550Voice Agent + 200 extra calls at $2.75 |
| PATLive | $189100 minutes | $448.50200 minutes + 50 extra minutes at $1.99 | $759500 minutes |
| Abby Connect | $328.50Starter + 50 extra minutes at $3.29 | $748.50Professional + 50 extra minutes at $2.99 | $1,380Growth |
Why owners look past ServiceTitan
- Every call counts. Its help page says all calls are billed whatever the outcome or the caller’s intent, so hang-ups and wrong numbers that reach it cost the same as a booked job. Its setup guide says test calls are billed too.
- You can’t see the whole bill first. The agent has a public rate, but the software, phones and Pro products under it don’t.
- What it needs isn’t consistent. Its help page names specific packages and phone products, and a blog says it also works with a third-party phone system. Ask what applies to your account before you plan around it.
Where CoveDesk is different
- Run by our team. You don’t configure job types, capacity and skills. We set it up and keep it running.
- Billed by the second, not the call. Seconds add up over the month and round once, so a hang-up doesn’t cost the same as a long booking call. A long call costs more than it would per call.
- Outside any one software. It doesn’t ask which package or phone product you have, because it works by call forwarding.
- What you give up. It can’t see your schedule or book, it can’t write to ServiceTitan, and it has no Spanish. For a shop that lives in ServiceTitan, those are real losses.
Switching from ServiceTitan
- Stopping an add-on. Add-ons renew on their own, so cancel before the renewal date to avoid the next charge. Requests go to billing@servicetitan.com. Source: ServiceTitan’s terms (opens in a new tab)
- Leaving early. Your order form sets your term. Its terms say ending early means paying all remaining payments, unless ServiceTitan has a material breach it doesn’t cure in 30 days. Source: ServiceTitan’s terms (opens in a new tab)
- Non-renewal. With no order form, plans are month to month and need 30 days’ written notice before renewal. Email to its billing address is enough. Source: ServiceTitan’s terms (opens in a new tab)
- Your numbers. You’re the customer of record and can port them out any time, with no port-out fee. Move them to a new provider before your phone subscription ends, or you may lose them for good. Source: ServiceTitan’s terms (opens in a new tab)
- Your data. You can request an export after the agreement ends. ServiceTitan doesn’t have to keep your data past 60 days and may then delete it, fees may apply, and the file comes in a database backup format or another of ServiceTitan’s choosing. Source: ServiceTitan’s terms (opens in a new tab)
Before you cancel anything, forward your calls to the new service and make three test calls of your own: a new customer, an urgent problem and a wrong number.
How we checked this
We make CoveDesk, so we’re not neutral, and this page isn’t a review. Everything about ServiceTitan comes from its own website, read on November 3, 2026, with the pages linked below. We haven’t bought its service, and we don’t quote ratings or anyone’s opinion as fact. Where we couldn’t find a fact, we say so instead of guessing, and “not mentioned” means not on the pages we read, which isn’t a search of its whole site.
Common questions
How much does ServiceTitan cost a month?
How much does a voice agent cost?
What are some alternatives to ServiceTitan?
Does ServiceTitan’s Voice Agent work if I keep my current phones?
Can I keep my number if I leave ServiceTitan?
How do I cancel ServiceTitan’s Voice Agent?
Is CoveDesk a live receptionist service?
Sources
What this page says about ServiceTitan comes from these pages of its website, read on November 3, 2026:
- https://www.servicetitan.com/pricing (opens in a new tab) (plans and prices, setup fee)
- https://help.servicetitan.com/docs/ai-voice-agent-for-basic-phones-and-phones-pro-faq (opens in a new tab) (who answers, how use is counted, urgent calls, booking, spanish)
- https://plg.servicetitan.com/va (opens in a new tab) (published price, contract, free trial, who sets it up, job software and crms, text back after a missed call)
- https://www.servicetitan.com/features/pro/marketing (opens in a new tab) (review requests, google profile care)
- https://www.servicetitan.com/legal/terms-of-use (opens in a new tab) (switching)
- CoveDesk: our pricing page
Prices and features change; check ServiceTitan’s website before you buy. Company names are the trademarks of their owners and are used only to identify their services; none of them is affiliated with or endorses CoveDesk. Spotted something out of date? Tell us and we’ll fix it.
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